For referral partners

Refer with confidence.

Providers, schools, hospitals and agencies across Maryland refer to Keeping Hopes Alive for accredited, coordinated behavioral health care close to home.

The Joint Commission National Quality Approval seal

The Joint Commission

KHA OMHC accredited, Behavioral Health Care and Human Services

CARF Aspire to Excellence accredited seal

CARF

KHA PRP accredited since 2022

Maryland Department of Health logo

Maryland BHA

Licensed Outpatient Mental Health Center

We accept Maryland Medicaid

Our team reviews coverage with the client at intake

Your Thoughts Become Your Reality. “Mr. Karahn is changing our realities.”. Prevention Through Exposure. “True pillars of the community.”. Find Yourself. Build Your Value.. “He always feels supported and safe!”

Why KHA

What partners get.

A licensed OMHC that grew from a grassroots PRP, so we understand both the clinical side and the community side of the work.

Keeping Hopes Alive staff and volunteers in KHA jackets at a Baltimore community event
  1. Accredited excellence

    Joint Commission and CARF accreditation reflect rigorous standards of quality, outcome measurement and client centered services.

  2. Integrated care

    We treat the whole person, coordinating mental health, social and vocational supports.

  3. Accessible and flexible

    Virtual care, telepsychiatry and in person options, available when and where clients need them.

  4. Community centered growth

    Wraparound services that strengthen families and communities for long term stability.

Outcomes, FY 2024 to 2025

Results you can report back on.

412 clients served: 237 youth ages 12 to 24 and 175 adults 25 and older.

Youth

78%

of active PRP youth achieved high school graduation or GED completion

65%

of workforce aged youth, 16 to 24, obtained part or full time jobs through community partnerships

52%

of high school completers enrolled in college, certification or training

Adults

68%

maintained employment or training enrollment for six months or more

82%

showed measurable progress in self management, budgeting and community engagement

91%

avoided inpatient hospitalization during program participation

Source: Keeping Hopes Alive 2025 to 2026 press kit. Service retention: 88% of enrolled clients maintain active participation beyond six months.

For providers

PRP referral and documentation requirements.

PRP usually starts with a referral from a licensed provider. Our team handles the intake and paperwork with you.

  1. Who qualifies for PRP in Maryland?

    PRP is for youth and adults with a qualifying mental health diagnosis who need help with daily functioning. A licensed provider usually makes the referral. Call us and we will walk you through eligibility.

  2. Can a school or agency refer a client to PRP?

    Providers, schools, case managers and agencies can send a referral through our secure Refer a Client form, and our team follows up directly.

  3. What to send with the referral

    Use the secure form below, with documents attached if you have them, or call our office. Attach a referral form, assessment or release if you have one.

What we accept

Referral types.

A quiet consultation room at Keeping Hopes Alive

PRP referrals

Youth and adults with a qualifying diagnosis who need help with daily living, coping and community skills.

Outpatient therapy (OMHC)

Individual, family and group therapy, plus grief, anger and self esteem work.

Medication management

Psychiatric evaluation, prescribing and follow up, in person or by telepsychiatry.

Substance use support

Early intervention and outpatient therapy, including medication assisted treatment with counseling.

How coordinated care works

Four steps, one team.

  1. Send the referral

    Use the secure form below, with documents attached if you have them, or call our office.

  2. We confirm receipt

    Our team confirms the referral with you and reaches out to the client or guardian.

  3. Intake and eligibility

    We complete intake, review coverage and match the client to the right service and clinician.

  4. Coordinated care

    Care begins. With the client's consent, we keep the referring provider updated.

Counties served: Baltimore City, Baltimore County, Anne Arundel, Howard and Prince George's, with telehealth statewide.

Keeping Hopes Alive capability statement covering services, differentiators, accreditations and contact details
Let us work together

Built for long term partnership.

We welcome referral relationships, coordinated care initiatives and community partnerships with organizations that serve Maryland families.

View our capability statement

Great company, 10/10 recommend
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Secure referral

Send a referral.

Takes about three minutes. Attach a referral form, assessment or release if you have one.

  • We accept Maryland Medicaid
  • Encrypted, HIPAA compliant submission
  • Alerts to our team contain no client details
  • Prefer the phone? Call (443) 580-2610
  • Email: info@keepinghopesalive.com (please do not email client health information)
KHA staff and families together at a community holiday event

Refer a client

For providers, schools, hospitals, agencies and case managers. We confirm receipt and follow up with you directly.

About you

About the client

Service requested *
Urgency

Referral form, assessment, diagnosis or release of information. PDF, Word or image, up to 10 MB each.

Referrals go straight to an encrypted, HIPAA compliant system. Our team gets an alert with no client details in it and reviews the referral securely.
FAQ

Referral questions

Still unsure? Call us. A real person at our Baltimore office will help you figure out the next step.

Rows of donated toys ready for families at the KHA holiday drive
Do you accept Medicaid?

Yes. Keeping Hopes Alive accepts Maryland Medicaid. Call (443) 580-2610 or send the secure form and our intake team will check coverage with you.

Who can refer a client to Keeping Hopes Alive?

Behavioral health and primary care providers, hospitals, schools, social services agencies, case managers and community organizations. Families can also reach out directly.

Is the referral form HIPAA compliant?

Referrals are sent over an encrypted connection to a secure, HIPAA compliant system. Our team receives an alert without client details and reviews the referral securely.

Which counties does KHA serve?

Baltimore City, Baltimore County, Anne Arundel, Howard and Prince George's County, with telehealth across Maryland.

How quickly will you follow up on a referral?

Every referral is confirmed and followed up by our team. Call us for current intake timelines, or mark the referral urgent and we will call you.

Hope Starts With One Conversation. “HIGHLY RECOMMENDED”. Healing Happens in Community. “A safe space for those who are experiencing anxiety, past traumas, insecurities.”. Your Thoughts Become Your Reality. “I can't wait for the next event!”

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